Local authority debt recovery

We empower local authority staff to work in partnership with us, ultimately creating a more impactful outsourced debt recovery arrangement.

Our bespoke training which is offered to clients, provides the knowledge and tools to enable councils to feel comfortable and confident in employing a range of appropriate debt recovery actions.

Training can be carried out virtually or face to face and is created in response to the specific requirements of each client, determined following a detailed initial needs review.

Our complete local authority service is a quality offering and we make sure that we are readily available to help. From the outset of the relationship, the council has a dedicated client manager available to assist with answering queries and offering advice.

Even before we are instructed, this important team member performs a key role in gathering information and in suggesting options and solutions, so that the lion’s share of foundation work is complete, and the client gets the best possible start.

We come to you, you come to us.

Sharing information and operating in an atmosphere of openness transforms the traditional client/supplier relationship into a powerful partnership.

Sometimes, we’ll simply have one of our solicitors working with you in-house providing a vital pre-legal admin function to support your staff in their endeavours, and at other times you will be shadowing us at our premises to gain a deeper understanding of our processes and approach.

We really do act as part of your team.

Wilkin Chapman Rollits is ranked as a UK Top 200 law firm providing creditor services support, through our experienced team of legal and insolvency professionals. We have three licenced appointment taking insolvency practitioners on our team which is highly unusual for a law firm.

Providing both reactive and proactive insolvency services, we deal with all aspects of legal or insolvency scenarios. Our comprehensive, cost-effective, expert solutions, which include reviewing and revising IVAs, puts our clients in the strongest possible position.

We have a long-standing association with the Money Advice Liaison Group (MALG) and team members sit on regional MALG steering committees, as well as contributing to their regular events. This partly demonstrates our commitment to the latest thinking and recommendations on supporting people in difficult circumstances.

Our commitment far exceeds displaying this official ‘badge’ however. Our integrity and the reputation of our clients is dependent on us implementing specific policies and training.

We all understand it is imperative to safeguard society’s most vulnerable, and we know from experience that the fair, balanced and empathetic approach which underpins our activities, results in a better outcome for all involved.

Our expertise in local authority debt recovery is recognised nationally and we are called on regularly to share it. We speak and exhibit at local government and global enforcement events including those run by IRRV, LACEF and MALG and carry out webinars focusing on specific debt types.

We also often host local government events, training days and webinars.

In the spirit of sharing knowledge for mutual benefit, we pay special attention to keeping our clients up-to-date through regular, expert technical bulletins which contain information on new developments, technology, and relevant changes to the law and legislation.

Our proactive services include working with enforcement agencies on behalf of local councils, using debt cleansing techniques and advanced data analysis to determine which debtors have the potential means to pay, and to prioritise cases. The intention is to increase collections and reduce the number of enforcement agent returns coming back to the council.

Local authority employees benefit from a 10 per cent discount on a broad range of high quality legal services provided by Wilkin Chapman Rollits. These include family law, conveyancing and property advice, commercial dispute resolution/civil litigation, wills, estates, tax and trusts.