Debt recovery

Our approach focuses on recovering with integrity and innovation, whilst protecting your brand and reputation.

Get in touch Recoveries login (opens in new window)

head of department Chris Grocock

Grimsby 01472 262631

Complete recovery service

From initial demand letters to litigation and insolvency support, we have every tool at our disposal to get you an excellent return.

Bespoke service

We tailor our service and work collaboratively with you, to ensure our service complements your internal processes.

Innovative technology

Our innovative technology allows you to access your accounts online and provides a dedicated customer portal for convenient payments.

How our debt recovery solicitors can help you

Our debt recovery solicitors are widely recognised as one of the country’s leading debt recovery legal providers, offering clients a range of services that ensure you maximise your recovery rates.

We recover debts on behalf of our clients, adopting innovative and sophisticated recovery methods that are cost-effective whilst protecting our clients’ reputations and brands.

The UK’s leading guide to law firms, The Legal 500, also highlights our capabilities, and we are regularly called on to publicly share our expertise through speaking, seminars, and training events.

Related services

Our debt recovery services

We offer a service that complements and supports your in-house credit control teams.

From initial consultancy and customer data cleansing to issuing legal and enforcement proceedings and insolvency support, we provide a full, proven package of recovery methods, that are cost-effective and produce exceptional results.

Get in touch Meet our experts

Pre-legal collections

This service provides an integrated and extensive pre-legal collections cycle, incorporating a combination of letters, outward-bound telephony, text messages and emails to attempt to engage with your customer and encourage payment or settlement of the outstanding balance.
Trace

We offer various trace options through external agents that include ‘no success, no fee’ trace reports, pre-sue reports, employment checks, company reports, and consumer and commercial identity checks.
Legal debt recovery

If our collections cycle fails to generate a successful settlement or repayment, then a full risk assessment is undertaken to assess the viability of issuing court proceedings. Using this information, we can make a more informed decision on whether to issue proceedings and advise on the most effective form of enforcement.
Dispute resolution

Any contested or complex case below £10,000 will be referred to our small claims unit, who will review each case and give advice on the appropriate course of action under the Small Claims Track.
If a matter is over £10,000, the case will be referred to our commercial dispute resolution team, who will again review the case and provide advice on the appropriate course of action.
Insolvency solutions

Our insolvency solutions incorporate drafting and service of Statutory Demands, Bankruptcy Petitions and Winding up Petitions for unpaid debts.
As part of this service, we’ll arrange for all documentation to be lodged at court and ensure attendance at court hearings throughout England and Wales.

Louisa Shilleto combines an excellent in-depth knowledge of the law with excellent problem-solving ability and good commercial sense.
Gary Taylor is an extremely knowledgeable and able insolvency practitioner with a very client-friendly manner. He is an absolute pleasure to deal with.
Their staff are approachable and knowledgeable, and have assisted us beyond the normal scope of debt collection on multiple occasions.

Their staff are approachable and knowledgeable, and have assisted us beyond the normal scope of debt collection on multiple occasions. Where regulatory or legal changes have been implemented, they have kept us informed and notified us of the effect this will have on us and how they can help us with any changes.
The debt recovery team is very engaged and keen to deliver a good job. They listen to feedback and take appropriate actions. They have knowledge and experience of utility debt recovery.
The team has an incredible grasp of the water market, despite it being a new and emerging industry. They are always showing a keen interest in learning and moving with developments in the industry as they come about.
You have always been open, honest and spot on as well as supportive and we have always been encouraged by the fact that we had sound advice just an email or call away.
John Reynolds
Reynolds Training Services

You have always been open, honest and spot on as well as supportive and we have always been encouraged by the fact that we had sound advice just an email or call away, which enabled us to support and advise in the best course of action and eventually led to what we believe has been and is the best possible outcome.
John Reynolds
Reynolds Training Services
The team are friendly, approachable and professional. Chris Grocock is easy to work with and doesn’t overcomplicate things unnecessarily.
Experienced in managing utility portfolios. Desire to learn the nuances of the utility sector. Willing to operate collaboratively with the client to protect brand and reputational risk. Cost conscious.
The team provides tailored and targeted support relating to the recovery of council tax and business rates. They are experienced, flexible and on hand to assist.

The team provides tailored and targeted support relating to the recovery of council tax and business rates. The firm specialises in this area and specifically uses appropriate mechanisms for recovery relevant to individual cases. They are experienced, flexible and on hand to assist.
Honesty and openness are qualities we value in them, as well as their experience in this area of work.

They manage a team that is flexible and works well with us. Honesty and openness are qualities we value in them, as well as their experience in this area of work.
Excellent customer service focus.
Regular client meetings are held to discuss cases, caseload and overall management of contract, including new and innovative approaches to debt recovery.

What makes us different?

We work with many major organisations in different sectors concerning the recovery of debts. Our experienced debt recovery solicitors are now seen as their leading advisers.

We provide our clients with advice about their recovery strategies and implementation, to adopt the most prudent methods, ensuring that optimum collection rates are achieved year-on-year.

Tailored and bespoke service
The key to our success is working in partnership with you to provide specific solutions to your problems, and to continuously improve the service to you. We aim to establish a long-term relationship, enabling us to understand your requirements and for you to have complete trust in our personnel and expertise.
We are keen to establish collaborative working practices with our client’s in-house teams to deliver the following benefits:
- Saving time in avoidance of ‘reinventing the wheel’
- Facilitating best practice
- Ensuring consistency in approach
- Reducing costs
Customer-centred intelligent technology

Using a blend of technology, bespoke engagement strategies and legal expertise, we enable clients to take control of their debts.
Our clients have full visibility of progress in real-time through custom case management systems available 24/7. Customers are prompted with automated reminders to make payments through a range of options (including online), to ensure that payment arrangements are maintained and our clients maximise their debt recovery rates.
Protecting your reputation

Taking a compliant and pragmatic approach to recovering outstanding debt, we identify the vulnerable and those in financial difficulty, while also establishing who has the means to pay through advanced data cleansing techniques to maximise recovery rates.
It is clear from our experience that customers are more willing to engage in the debt recovery process if they feel that the organisation dealing with the collection of the debt is approachable, fair, and reasonable.
We believe that our role in providing debt recovery services is largely focused on ensuring a positive customer experience for those interacting with us. Ideally, no business or individual wants to find themselves in a situation where they are dealing with solicitors and payment of debt.
Whilst a customer may rather avoid having to deal with us, we aim to ensure that they emerge from the process positively, having felt that they have been listened to and dealt with fairly and proportionately.
Creditor services
As solicitors and insolvency practitioners, our creditor services team offers you a service which takes away the burden of managing all the insolvency documentation you receive. We can provide advice and guidance in respect of both personal and corporate insolvency situations, including:
- Individual voluntary arrangement
- Bankruptcy
- Partnership liquidation
- Partnership voluntary agreement
- Creditors voluntary liquidation
- Company voluntary arrangement
- Compulsory liquidation
- Members voluntary liquidation
- Administrations
- Pending Winding up Petition
- Pending Bankruptcy Petition
Once you receive notice of an insolvency procedure as a creditor, all you need to do is simply notify our team.
Sector-specific work

Our experienced team of debt recovery solicitors and legal experts have significant specialism in sectors including local authorities, utilities, finance companies, credit unions, education, and both residential and commercial property.
All our services comply with the regulatory and compliance standards that our clients expect, accredited by both ISO and LEXCEL.

Our debt recovery fees

When your business is suffering from unpaid invoices and money owed, there’s a detrimental impact on your cash flow. We offer competitive costs and fees, providing you with expert legal advice at a reasonable price.

Download our sample costs and fees. These apply where the claim is in relation to an unpaid invoice, which is not disputed and does not exceed £100,000.

Should you wish to instruct us to recover bulk debts, please contact us to discuss our fees.

Get in touch View our fees (opens in new window)